Top 10 Hospitality Companies in 2024

Companies	Employees	HQ location	Revenue	Website	Industry
Taj Hotels	View 14,950 employees	🇮🇳 India, Maharashtra, Mumbai	$ 500-1000M	tajhotels.com	Community and Lifestyle, Travel and Tourism
Inspire Brands	View 3,036 employees	🇺🇸 United States, Georgia, Atlanta	$ 500-1000M	inspirebrands.com	Professional Services, Travel and Tourism
Marriott International	View 57,156 employees	🇺🇸 United States, Maryland, Bethesda	$ >1000M	marriott.com	Community and Lifestyle, Travel and Tourism, Events, Media and Entertainment
Hilton	View 48,598 employees	🇺🇸 United States, Virginia, Mclean	$ 500-1000M	hilton.com	Community and Lifestyle, Travel and Tourism, Real Estate
Accor	View 29,862 employees	🇫🇷 France, Île-de-France, Issy Les Moulineaux Cedex	$ 500-1000M	accor.com	Travel and Tourism
Aramark	View 38,222 employees	🇺🇸 United States, Pennsylvania, Philadelphia	$ >1000M	aramark.com	Travel and Tourism
Groupe Casino	View 6,184 employees	🇫🇷 France, Auvergne-Rhône-Alpes, Saint-étienne	$ >1000M	groupe-casino.fr	Gaming, Travel and Tourism
Emirates Group	View 23 employees	🇦🇺 Australia, New South Wales, Haymarket	$ 500-1000M	theemiratesgroup.com	Transportation, Travel and Tourism
MGM Resorts International	View 10,163 employees	🇺🇸 United States, Nevada, Las Vegas	$ >1000M	mgmresorts.com	Travel and Tourism, Gaming, Community and Lifestyle, Events, Media and Entertainment
Caesars Entertainment	View 14,018 employees	🇺🇸 United States, Nevada, Las Vegas	$ >1000M	caesars.com	Travel and Tourism, Community and Lifestyle, Media and Entertainment, Events, Food and Beverage

1. Taj Hotels

Taj Hotels is a prestigious chain renowned for its luxurious accommodations and exceptional service standards, deeply rooted in the rich heritage of Indian hospitality. Each property epitomizes elegance and offers unique experiences tailored to the locale—from historic palaces in India to modern landmarks overseas. Taj Hotels continuously advances in guest experience by integrating cultural richness with contemporary conveniences, making it a premier choice for travelers seeking indulgence and bespoke services around the globe. This commitment to excellence secures its status as a leader in the global hospitality industry.

Location 🇮🇳 India, Maharashtra, Mumbai	Size View 14,950 employees
Revenue $ 500-1000M	Industries Community and Lifestyle, Travel and Tourism
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2. Inspire Brands

Inspire Brands is a distinguished leader in the hospitality industry, renowned for its multi-brand restaurant portfolio which includes well-known chains such as Arby’s, Buffalo Wild Wings, and Sonic. The company focuses on a robust growth strategy that encompasses innovative customer service and menu diversification to enhance dining experiences across its global outlets. Inspire Brands’ commitment to operational excellence and market adaptation has firmly established it as a key player in the competitive restaurant and casual dining segment, continually adapting to consumer preferences and industry trends to deliver quality and satisfaction.

Location 🇺🇸 United States, Georgia, Atlanta	Size View 3,036 employees
Revenue $ 500-1000M	Industries Professional Services, Travel and Tourism
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3. Marriott International

Marriott International is a renowned leader in the hospitality industry, offering a broad spectrum of hotel and lodging facilities across an impressive global network. With a portfolio that includes more than 30 brands, ranging from luxury to budget-conscious options, Marriott excels in providing exceptional guest experiences tailored to diverse traveler needs. The company is dedicated to innovation in service and hospitality, constantly evolving to meet and exceed customer expectations with state-of-the-art technology and personalized services. This commitment to excellence and guest satisfaction cements Marriott’s position as a powerhouse in the global travel sector.

Location 🇺🇸 United States, Maryland, Bethesda	Size View 57,156 employees
Revenue $ >1000M	Industries Community and Lifestyle, Travel and Tourism, Events, Media and Entertainment
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4. Hilton

Hilton is a prominent name in the global hospitality industry, renowned for its wide range of accommodations tailored to diverse traveler needs. From luxurious full-service hotels to extended-stay suites, Hilton’s portfolio spans more than 6,400 properties worldwide. The company excels in delivering exceptional guest experiences, underscored by a focus on innovation — such as digital key technology and personalized guest services. Hilton’s commitment to sustainability and community engagement also reinforces its reputation as a responsible leader in the travel sector, endeavoring to make a positive impact wherever it operates.

Location 🇺🇸 United States, Virginia, Mclean	Size View 48,598 employees
Revenue $ 500-1000M	Industries Community and Lifestyle, Travel and Tourism, Real Estate
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5. Accor

Accor is a leading name in the global hospitality industry, known for its extensive portfolio of over 5,100 properties across 110 countries. The company operates a diverse range of hotels, from luxury brands such as Sofitel and Fairmont to popular budget accommodations like Ibis. Accor’s commitment to innovation and customer experience is evidenced through its digital platform and loyalty programs, positioning it as a key player in the hospitality sector, adept at meeting the varied needs of travelers seeking comfort, quality, and memorable experiences.

Location 🇫🇷 France, Île-de-France, Issy Les Moulineaux Cedex	Size View 29,862 employees
Revenue $ 500-1000M	Industries Travel and Tourism
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6. Aramark

Aramark is a leading provider in the hospitality industry, renowned for delivering comprehensive food, facilities, and uniform services across the globe. With a deep commitment to customer service and innovation, Aramark caters to the needs of educational institutions, healthcare facilities, stadiums, and workplaces, enhancing everyday experiences for clients and consumers alike. Their forward-thinking approach not only focuses on culinary excellence and sustainable practices but also on creating dynamic and engaging environments that drive satisfaction and efficiency, establishing Aramark as a key player in transforming the essence of hospitality services.

Location 🇺🇸 United States, Pennsylvania, Philadelphia	Size View 38,222 employees
Revenue $ >1000M	Industries Travel and Tourism
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7. Groupe Casino

Groupe Casino stands as a prominent player in the hospitality and retail sectors, primarily recognized for its strategic placement in food retail and distribution across France and Latin America. The company’s extensive portfolio includes supermarkets, e-commerce platforms, and a presence in the convenience and discount store segments. Groupe Casino distinguishes itself by focusing on product diversity, quality, and accessibility, meeting the nuanced demands of local and international markets. Their commitment to customer-centric innovations and sustainability initiatives, like reducing food waste and enhancing supply chain transparency, strengthens their market presence and appeals to environmentally conscious consumers.

Location 🇫🇷 France, Auvergne-Rhône-Alpes, Saint-étienne	Size View 6,184 employees
Revenue $ >1000M	Industries Gaming, Travel and Tourism
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8. Emirates Group

Emirates Group, a global giant in the aviation and hospitality sectors, has expanded its portfolio to include a vast range of hospitality services catered towards creating exceptional travel experiences. Known primarily for its top-tier airline Emirates, the group leverages its expertise in customer service to offer luxurious accommodations and leisure activities through its associated entities. By integrating state-of-the-art facilities and distinctive customer service, Emirates Group ensures a seamless and indulgent experience for travelers worldwide, enhancing its reputation as a leader in global travel and hospitality.

Location 🇦🇺 Australia, New South Wales, Haymarket	Size View 23 employees
Revenue $ 500-1000M	Industries Transportation, Travel and Tourism
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9. MGM Resorts International

MGM Resorts International is a prominent leader in the hospitality and entertainment industry, renowned for its portfolio of iconic destination resorts. With properties across Las Vegas, the U.S., and international markets, MGM Resorts blends luxury accommodation, world-class entertainment, and innovative gaming experiences. Their emphasis on exceptional guest service, sustainable practices, and cutting-edge technology drives continuous improvement and a unique guest experience. MGM’s commitment to excellence redefines the standards of hospitality, ensuring memorable experiences for every guest.

Location 🇺🇸 United States, Nevada, Las Vegas	Size View 10,163 employees
Revenue $ >1000M	Industries Travel and Tourism, Gaming, Community and Lifestyle, Events, Media and Entertainment
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10. Caesars Entertainment

Caesars Entertainment is a prominent name in the hospitality and entertainment industry, renowned for its expansive network of casinos, hotels, and resorts primarily located in Las Vegas, Nevada. The company excels in providing not just gaming experiences but also luxury accommodations, live entertainment, and a plethora of dining options, catering to a diverse and global clientele. Caesars is dedicated to innovation within guest services and experiences, continually enhancing its amenities and facilities to maintain enchanting, memorable stays and events that consistently go beyond customer expectations. This commitment positions Caesars as a leader in the luxury hospitality sector.

Location 🇺🇸 United States, Nevada, Las Vegas	Size View 14,018 employees
Revenue $ >1000M	Industries Travel and Tourism, Community and Lifestyle, Media and Entertainment, Events, Food and Beverage
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Things to Consider When Prospecting into Hospitality Companies

Common Pain Points and Challenges for Companies in Hospitality

Shifting Consumer Expectations

Today’s guests demand more personalized and high-quality experiences, pushing hospitality businesses to constantly innovate.

Need for tailored customer services.
Increased demand for technology-driven solutions.
Higher expectations for cleanliness and safety.

Sales Insight: Understanding these evolving preferences allows you to tailor your pitch, emphasizing how your products or services can enhance the guest experience. Show how your solutions directly contribute to meeting these heightened expectations, thus helping your potential customers stay competitive.

Digital Transformation Challenges

Integrating technology in operations like reservations, customer service, and on-site experiences is a must, yet it remains a daunting task for many in hospitality.

Complexity of integrating new technologies.
Staff training and adaptation.
High upfront costs.

Sales Insight: Leverage this pain point by offering user-friendly technologies that require minimal training. Show how an investment in your technologies will pay off by improving efficiency and guest satisfaction, thereby justifying the initial expenditure.

Economic Sensitivity

Hospitality is heavily influenced by economic conditions, with fluctuating travel and leisure spending impacting profitability.

Vulnerability to economic downturns.
Seasonal variations in business.
Dependency on disposable income levels.

Sales Insight: Pitch your products or services as essential tools for optimizing costs and boosting revenue. Demonstrating an understanding of these economic cycles will position you as a knowledgeable partner who can help navigate these ups and downs.

Regulatory Compliance

Staying compliant with both local and international regulations, including health and safety standards, can be overwhelming for hospitality businesses.

Ever-changing health and safety laws.
Complexity of international travel laws.
Need for constant staff training.

Sales Insight: Offer solutions that simplify compliance management. Your familiarity with legal requirements in the hospitality industry makes your offering indispensable, helping your clients maintain compliance without hassle.

Environmental Sustainability Pressures

There is growing pressure on hospitality businesses to adopt sustainable practices, yet implementing these changes can be challenging.

Costs associated with sustainable practices.
Difficulty in sourcing eco-friendly materials.
Guests’ increasing demand for sustainability.

Sales Insight: Capitalize on this trend by providing eco-friendly solutions that are cost-effective and easy to implement. Demonstrating how your offerings help reduce environmental impact could be a deciding factor for prospects committed to sustainability.

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Key Decision-Makers and Influencers in Hospitality

Key Departments

Operations

Insight: Operations managers in hospitality are pivotal in ensuring that all aspects of the hotel or restaurant function smoothly. They look for solutions that enhance operational efficiency, guest satisfaction, and profitability. Key considerations include ease of implementation and how the solution fits into the existing operational workflow.

Marketing

Insight: The marketing team drives brand visibility and attracts guests through compelling campaigns. They value tools that can provide deep insights into customer behaviors and preferences, and help tailor marketing efforts to increase direct bookings and reduce reliance on third-party platforms.

Human Resources

Insight: Human Resources professionals in hospitality focus on recruitment, training, and employee retention strategies. They seek solutions that streamline these processes while enhancing employee satisfaction and productivity, which are directly linked to guest experiences.

Finance

Insight: Finance departments in hospitality scrutinize the cost implications and potential ROI of new investments. They need detailed forecasts and data that demonstrate how a purchase can lead to cost savings or revenue growth, ensuring fiscal health in a highly competitive sector.

Insight: IT departments ensure that technology implementations enhance service delivery without disrupting existing operations. They need reliable solutions that are scalable, integrate seamlessly with other systems, and provide real-time data to enhance guest services and operational decision-making.

Purchasing

Insight: Purchasing managers are crucial for negotiating with vendors and managing inventory. They prioritize solutions that optimize costs, streamline procurement processes, and maintain the quality of goods and services essential to the guest experience.

Seniority Level

Vice Presidents (VP) of Operations

Insight: VPs of Operations look for solutions that streamline hotel management, optimize staff productivity, and enhance customer service. Their choices profoundly impact operational efficiency and guest satisfaction, directly influencing the profitability of their establishments.

Directors of Procurement

Insight: Directors of Procurement focus heavily on cost-efficiency without compromising quality. They seek products and services that are reliable, cost-effective, and capable of meeting the diverse needs of a dynamic hospitality environment.

Food and Beverage Directors

Insight: These professionals manage all aspects of food service within the hospitality sector. Their purchase decisions are driven by factors like quality, guest preferences, and operational efficiency, aiming to elevate the dining experience while managing costs effectively.

IT Directors

Insight: IT Directors in hospitality prioritize technology solutions that improve guest experience, operational efficiency, and data security. Their focus is on reliable, scalable systems that support seamless interactions across multiple touchpoints in the guest’s journey.

Marketing Directors

Insight: Responsible for shaping the brand’s presence and attracting guests, Marketing Directors seek innovative tools that amplify reach and engagement. They value solutions that provide robust analytics to fine-tune strategies and enhance guest acquisition.

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Buying Processes and Behaviors in Hospitality

Centralized Purchasing Decisions

In the hospitality industry, purchasing is often centralized to streamline operations and reduce costs.

Centralization allows for bulk purchasing which can lower costs through economies of scale.
It simplifies the procurement process by having a single point of control, enhancing efficiency.
Ensures consistency in the quality and type of products or services purchased across various locations.

How to leverage: Familiarize yourself with the key stakeholders and decision-makers within the centralized purchasing department. Building relationships here can offer significant inroads into multiple venues under the same brand. Tailor your proposals to highlight volume discounts and the consistency of your product or service across locations.

Emphasis on Vendor Relationships

Long-term vendor relationships are valued in the hospitality industry for their reliability and quality assurance.

Strong relationships can lead to more favorable pricing and terms due to trust and established history.
Consistent suppliers provide a predictable product quality which is crucial for guest satisfaction.
Dependable vendor relationships help mitigate risks associated with new, untested suppliers.

How to leverage: Focus on building trust through consistent and reliable service. Emphasize your commitment to quality and showcase any long-standing relationships with well-known clients. Offer flexible terms initially to ease any potential concerns about reliability or quality.

Preference for Customized Solutions

Hospitality businesses often seek customized solutions to enhance guest experiences, making this a significant buying behavior.

Customization allows businesses to differentiate themselves from competitors, offering unique guest experiences.
Tailored solutions can more directly meet the specific needs of a venue, such as theme-based decor or specialized technology.
Customized offerings often result in higher customer satisfaction and, subsequently, repeat business.

How to leverage: Demonstrate your ability to offer flexible, tailored solutions that align with the specific needs of the hospitality venue. Understand the unique challenges and opportunities of each prospect and suggest customization that enhances guest experience and operational efficiency.

Focus on Sustainability

There’s a growing trend towards sustainability in purchasing decisions within hospitality, driven by consumer preference and regulatory requirements.

Guests increasingly prefer to patronize establishments that demonstrate environmental responsibility.
Sustainable practices can lead to cost savings in the long term, such as reduced energy or water usage.
Regulatory compliance with environmental standards is becoming mandatory in many regions, influencing purchasing.

How to leverage: Highlight the sustainability features of your products or services. Provide data on how these can reduce operational costs and appeal to eco-conscious guests. Also, ensure your offerings comply with prevalent regulatory frameworks to avoid putting your clients at any legal risk.

Technology Integration

Technology is increasingly integral to operations in the hospitality industry, impacting buying behaviors significantly.

Integrated technology solutions improve operational efficiency and guest services.
They help gather valuable data on guest preferences and operational performance, aiding in strategic decision-making.
Technology adoption can enhance online reputation and attract tech-savvy customers.

How to leverage: Showcase how your technological solutions can seamlessly integrate with existing systems to improve efficiency and guest satisfaction. Offer demos or trials to demonstrate ease of use and effectiveness. Highlight any data analytics capabilities that can help them better understand their market and guests.

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Prospecting Tips for Selling to Hospitality Companies

Title: Understand Seasonal Trends

Hospitality businesses often have peak and off-peak seasons. Demonstrating an understanding of these trends can help you pitch your solution at the right time.

Tip: Adjust your sales strategy based on the seasonality of the hospitality industry, offering relevant solutions that coincide with their busier or slower periods.

Title: Stress Operational Efficiency

Efficiency is crucial in hospitality to ensure smooth operations and excellent guest experiences. Discuss how your solution can streamline workflows and reduce wait times.

Tip: Share success stories or data where your solution has improved operational efficiency for other hospitality clients.

Title: Showcase the Ease of Integration

Hospitality systems are often complex with various legacy systems in place. Point out how easily your product integrates with existing technologies.

Tip: Provide examples of seamless integrations with commonly used systems in the hospitality industry to reassure potential clients.

Title: Highlight Reliability and Support

Reliability is non-negotiable in hospitality. Your clients depend on solutions that work flawlessly to maintain their reputation and service quality.

Tip: Emphasize the reliability of your product and the support services you offer, ensuring potential clients that they can count on you even during peak times.

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Want to see more Hospitality companies?

Things to Consider When Prospecting into Hospitality Companies

Common Pain Points and Challenges for Companies in Hospitality

Regulatory Compliance

Environmental Sustainability Pressures

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Hospitality

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Hospitality

Focus on Sustainability

Technology Integration

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Hospitality Companies

Need prospects?

Top 10 Hospitality Companies — a guide for sales

Want to see more Hospitality companies?

Things to Consider When Prospecting into Hospitality Companies

Common Pain Points and Challenges for Companies in Hospitality

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Hospitality

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Hospitality

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Hospitality Companies