Top 10 Ticketing Companies in 2024

Companies	Employees	HQ location	Revenue	Website	Industry
United Airlines	View 61,952 employees	🇺🇸 United States, Illinois, Chicago	$ >1000M	united.com	Events, Media and Entertainment, Travel and Tourism, Internet Services, Community and Lifestyle
Bharti Airtel	View 6,109 employees	🇮🇳 India, Haryana, Gurgaon	$ >1000M	airtel.in	Hardware, Internet Services, Mobile, Messaging and Telecommunications, Events, Media and Entertainment
trip.com Group Limited	View 5,240 employees	🇨🇳 China, Shanghai, Changning District	$ 500-1000M	trip.com	Community and Lifestyle, Travel and Tourism, Events, Media and Entertainment
EasyJet	View 10,109 employees	🇬🇧 United Kingdom, East Of England, Luton	$ >1000M	easyjet.com	Transportation, Travel and Tourism, Events, Media and Entertainment, Science and Engineering, Community and Lifestyle
Air Canada	View 19,873 employees	🇨🇦 Canada, Québec, Saint-laurent	$ >1000M	aircanada.com	Travel and Tourism, Transportation, Events, Media and Entertainment, Community and Lifestyle
Trenitalia	View 7,732 employees	🇮🇹 Italy, Roma	$ 500-1000M	trenitalia.com	Transportation, Travel and Tourism, Events, Media and Entertainment
Amtrak	View 12,212 employees	🇺🇸 United States, District Of Columbia, Washington	$ 500-1000M	amtrak.com	Travel and Tourism, Transportation, Events, Media and Entertainment
Alaska Air Group, Inc.	View 1,055 employees	🇺🇸 United States, California, Burlingame	$ >1000M	alaskaair.com	Travel and Tourism, Events, Media and Entertainment, Transportation, Internet Services, Community and Lifestyle
Renfe	View 4,950 employees	🇪🇸 Spain, Aragón, Morés	$ 500-1000M	renfe.com	Transportation, Travel and Tourism, Events, Media and Entertainment
Turkish Airlines	View 20,102 employees	🇹🇷 Turkey, Istanbul, Küçükçekmece	$ 500-1000M	turkishairlines.com	Travel and Tourism, Events, Media and Entertainment, Community and Lifestyle, Transportation, Internet Services

1. United Airlines

United Airlines is a major American airline headquartered in Chicago, Illinois. It is renowned for its comprehensive global route network, including extensive operations across the United States and to Europe, Asia, and the Americas. Focusing on ticketing, United leverages both technology and customer service to streamline the flight booking process, offering various options like online booking, mobile apps, and kiosk services at airports. This approach not only enhances the customer experience but also improves operational efficiency, allowing United to maintain competitiveness in the dynamic aviation industry. The airline’s dedication to customer convenience and efficiency in ticketing is a core aspect of its service strategy.

Location 🇺🇸 United States, Illinois, Chicago	Size View 61,952 employees
Revenue $ >1000M	Industries Events, Media and Entertainment, Travel and Tourism, Internet Services, Community and Lifestyle
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2. Bharti Airtel

Bharti Airtel, a leading global telecommunications company, has expanded into the ticketing sector to enhance its service offerings. Leveraging its vast network and technological prowess, Airtel now provides a seamless ticketing platform that caters to a wide array of events and transportation needs. This innovative move allows Airtel to integrate mobile technology with entertainment and travel convenience, offering customers a streamlined experience for booking and accessing tickets. Through this expansion, Airtel continues to diversify its services, aiming to become a central hub for digital lifestyle solutions.

Location 🇮🇳 India, Haryana, Gurgaon	Size View 6,109 employees
Revenue $ >1000M	Industries Hardware, Internet Services, Mobile, Messaging and Telecommunications, Events, Media and Entertainment
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3. trip.com Group Limited

Trip.com Group Limited is a prominent global travel service provider specializing in ticketing and booking solutions. The company offers a comprehensive platform that simplifies travel planning by integrating everything from accommodation to transportation, ensuring a seamless user experience. With a strong focus on technological innovation, Trip.com enables travelers to easily explore a vast array of options, making it easier to tailor trips according to personal preferences. Their user-friendly interface and extensive partner network empower users to efficiently manage their travel itineraries from start to finish, enhancing the overall travel experience.

Location 🇨🇳 China, Shanghai, Changning District	Size View 5,240 employees
Revenue $ 500-1000M	Industries Community and Lifestyle, Travel and Tourism, Events, Media and Entertainment
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4. EasyJet

EasyJet, a prominent British low-cost airline, has revolutionized air travel by democratizing ticketing, making flying accessible and affordable for a wider audience. Known for its extensive network, EasyJet operates domestic and international scheduled services across more than 30 countries. By leveraging a streamlined ticketing system, the airline simplifies the booking experience, offering flexibility and convenience alongside competitive pricing. EasyJet’s commitment to efficiency and customer centricity ensures a straightforward, cost-effective travel option, maintaining its position as a preferred choice among budget-conscious travelers.

Location 🇬🇧 United Kingdom, East Of England, Luton	Size View 10,109 employees
Revenue $ >1000M	Industries Transportation, Travel and Tourism, Events, Media and Entertainment, Science and Engineering, Community and Lifestyle
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5. Air Canada

Air Canada, the largest airline of Canada, excels in providing reliable ticketing and travel solutions to a global customer base. Known for its comprehensive route network, Air Canada offers passengers seamless connections across domestic and international destinations. Leveraging advanced technology for streamlined booking and customer service, the airline enhances travel experiences while prioritizing safety and punctuality. This strategic focus on innovation and customer satisfaction cements Air Canada’s status as a key player in the airline industry.

Location 🇨🇦 Canada, Québec, Saint-laurent	Size View 19,873 employees
Revenue $ >1000M	Industries Travel and Tourism, Transportation, Events, Media and Entertainment, Community and Lifestyle
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6. Trenitalia

Trenitalia, the primary railway operator in Italy, specializes in providing extensive train services that include high-speed, regional, and intercity travel. With a robust focus on customer convenience and technological integration, Trenitalia offers a comprehensive ticketing system geared towards enhancing the travel experience. The platform allows for seamless booking and real-time updates, enabling passengers to plan their journeys efficiently. Trenitalia’s commitment to sustainable transport and punctuality has positioned it as a vital player in the European transport sector, facilitating mobility with a blend of modernity and reliability.

Location 🇮🇹 Italy, Roma	Size View 7,732 employees
Revenue $ 500-1000M	Industries Transportation, Travel and Tourism, Events, Media and Entertainment
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7. Amtrak

Amtrak, the national rail operator in the United States, offers an extensive network that connects over 500 destinations across 46 states. With a focus on customer convenience and sustainability, Amtrak provides a variety of ticketing options including online booking, mobile apps, and station kiosks, catering to the modern traveler’s needs. The company emphasizes comfort, efficiency, and scenic travel experiences, making it a favored choice for both regular commuters and tourists seeking an alternative to air or road travel. Their emphasis on enhancing passenger services and infrastructure modernization reflects Amtrak’s commitment to revitalizing rail travel in America.

Location 🇺🇸 United States, District Of Columbia, Washington	Size View 12,212 employees
Revenue $ 500-1000M	Industries Travel and Tourism, Transportation, Events, Media and Entertainment
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8. Alaska Air Group, Inc.

Alaska Air Group, Inc. is a prominent airline company that operates through its primary subsidiaries, Alaska Airlines and Horizon Air. Focusing on ticketing and passenger services, the company stands out in the aviation sector for its commitment to customer satisfaction and operational efficiency. With an extensive network that connects various destinations across the United States, Mexico, Canada, and Costa Rica, Alaska Air Group excels in providing a seamless travel experience. Their innovative approaches to ticketing, such as user-friendly online booking systems and excellent customer service, ensure that they remain competitive and responsive to traveler needs in a dynamic industry.

Location 🇺🇸 United States, California, Burlingame	Size View 1,055 employees
Revenue $ >1000M	Industries Travel and Tourism, Events, Media and Entertainment, Transportation, Internet Services, Community and Lifestyle
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9. Renfe

Renfe, Spain’s national railway operator, excels in delivering extensively connected and efficient ticketing services for rail travel across Spain and beyond. As a key player in the transportation industry, Renfe facilitates convenient and swift travel for millions, integrating advanced digital platforms like mobile apps and online booking systems to enhance customer experience. Their commitment to innovation is seen in their adoption of flexible pricing and various travel options to cater to diverse consumer needs, making Renfe a reliable choice for both domestic and international travelers.

Location 🇪🇸 Spain, Aragón, Morés	Size View 4,950 employees
Revenue $ 500-1000M	Industries Transportation, Travel and Tourism, Events, Media and Entertainment
	View Similar Companies

10. Turkish Airlines

Turkish Airlines, the national flag carrier of Turkey, stands as a major player in global aviation known for its extensive network connecting passengers to over 300 cities across the world. Renowned for its exceptional service, Turkish Airlines excels in ticketing efficiency and passenger satisfaction. The airline is celebrated for delivering a high-quality travel experience that combines comfort, Turkish hospitality, and competitive pricing, ensuring a seamless journey from booking to boarding. Its strategic position at Istanbul’s crossroads between East and West makes it a popular choice for travelers seeking a smooth connection across various continents.

Location 🇹🇷 Turkey, Istanbul, Küçükçekmece	Size View 20,102 employees
Revenue $ 500-1000M	Industries Travel and Tourism, Events, Media and Entertainment, Community and Lifestyle, Transportation, Internet Services
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Things to Consider When Prospecting into Ticketing Companies

Common Pain Points and Challenges for Companies in Ticketing

Handling High Customer Service Demand

The need for fast and effective customer service is critical in the ticketing industry, especially during high-volume sales periods.

High volume of inquiries and complaints during events.
Pressure to deliver timely responses.
Balancing quality and speed of service.

Sales Insight: Leverage automated customer service tools and robust CRM systems to efficiently manage inquiries and maintain high customer satisfaction. This approach allows you to respond quickly while maintaining a personal touch, ensuring that you meet customer expectations consistently.

Integration of Multiple Sales Platforms

Integrating various ticketing platforms can be complex but is essential for providing a seamless customer experience.

Difficulties in syncing data across platforms.
Ensuring real-time availability of tickets.
Fragmented customer views if not integrated properly.

Sales Insight: Focus on implementing unified systems that can integrate easily with other platforms. This will not only provide a seamless experience for your customers but also give you a complete view of customer interactions, enhancing your ability to upsell or cross-sell.

Fraud and Security Concerns

The ticketing industry is frequently targeted by fraudsters, making fraud prevention a major concern.

High risk of credit card fraud.
Challenges in verifying the legitimacy of ticket purchases.
Potential data breaches affecting customer trust.

Sales Insight: Adopt advanced security measures, such as two-factor authentication and encryption, to protect both your business and your customers. Educating your customers on security practices can also help prevent fraud and build their trust in your service.

Dynamic Pricing Challenges

Dynamic pricing is essential in maximizing revenue but can lead to dissatisfaction if not managed well.

Customer pushback on price fluctuations.
Difficulty in predicting optimal pricing.
Balancing profitability and accessibility.

Sales Insight: Utilize data analytics to understand customer buying patterns and set flexible pricing strategies that adapt to demand. Transparent communication about how pricing works can help manage customer expectations and foster acceptance of dynamic pricing models.

Accessibility and Inclusivity Issues

Ensuring that ticketing services are accessible to all, including those with disabilities, is not only a legal requirement but also a market necessity.

Requirements for compliant ticketing platforms.
Need for inclusive marketing strategies.
Ensuring venue accessibility for all events.

Sales Insight: Invest in technology that enhances accessibility, such as voice recognition and screen reader compatibility. Additionally, training your team on inclusivity practices will help ensure that all customers feel welcomed and valued.

Managing Seasonal Peaks

Ticket sales for events are highly seasonal, which can lead to significant fluctuations in demand.

Staffing challenges during peak periods.
Managing inventory and logistics for high-demand events.
Ensuring customer satisfaction during high traffic times.

Sales Insight: Proper planning and flexible resource management can help you navigate peak seasons effectively. Consider hiring temporary staff and using cloud-based systems to scale up operations smoothly during these periods.

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Key Decision-Makers and Influencers in Ticketing

Key Departments

Customer Service

Insight: This department focuses on customer satisfaction and handling inquiries or issues. They value solutions that streamline communication, improve response times, and enhance the overall customer experience.

Marketing

Insight: Involved in promoting events and managing brand reputation, the marketing department looks for tools that can increase engagement, track customer behavior, and analyze campaign success.

Sales

Insight: Driven by targets, the sales department seeks technologies that can optimize ticket sales, manage customer data, and boost conversion rates. They prioritize tools that provide tangible results in sales growth.

IT & Systems

Insight: This team ensures that the technological infrastructure supports seamless ticketing transactions. They look for reliable, scalable solutions that integrate well with existing systems and can handle high volumes of transactions securely.

Finance

Insight: Responsible for financial oversight, this department scrutinizes the cost-effectiveness and ROI of purchasing decisions. Finance focuses on solutions that optimize revenue and reduce costs without compromising service quality.

Operations

Insight: Manages the logistics of ticket distribution and event setups. Operations leaders are interested in tools that can streamline processes, manage inventory effectively, and improve operational efficiency.

Seniority Level

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Buying Processes and Behaviors in Ticketing

Emphasis on User Experience

Ticketing companies prioritize platforms that assure a seamless user experience.

Enhancement of customer satisfaction to encourage repeat business.
Reduction of support tickets and customer complaints.
Better accessibility and fewer barriers to completing purchases.

How to leverage: Focus on presenting solutions that simplify the buying process and enhance the overall user journey. Demonstrate through case studies or live demos how your product can increase customer satisfaction and reduce churn.

Scalability Concerns

The ability to handle large volumes of tickets smoothly is a top priority.

Need to accommodate peak selling periods without system crashes.
Flexibility to scale operations for large or recurring events.
Requirement for robust infrastructure to manage significant user load.

How to leverage: Highlight your system’s reliability and scalability. Provide data on uptime, load handling capabilities, and real-time examples of successful high-volume ticketing instances to build trust.

Integration Capabilities

Integration with existing systems and third-party services is a significant factor.

Ease of incorporating new ticketing software into legacy systems.
Capability to synchronize with CRM, marketing, and financial software.
Support for API-based integrations to connect with other platforms.

How to leverage: Showcase your platform’s flexibility in integration and compatibility with popular software used in the ticketing industry. Offer a seamless integration service, including support during transition phases, to reassure potential clients.

Security and Compliance

Ticketing platforms must adhere strictly to security and regulatory standards.

Protection of sensitive customer data like credit card information.
Compliance with global data protection regulations (e.g., GDPR).
Ability to quickly address security vulnerabilities and breaches.

How to leverage: Emphasize your system’s security features, including compliance certifications. Provide clear documentation and case studies on how you have successfully managed data breaches or threats in the past.

Data Analytics Features

The demand for data-driven decision-making tools is increasing.

Understanding customer behavior and trends through data.
Real-time reporting to make quick adjustments during events.
Ability to forecast future sales and event performance.

How to leverage: Position your product as a solution for not just ticketing but also as a comprehensive analytics tool. Demonstrate its efficacy in providing actionable insights that can help in strategic decision making and improving event outcomes.

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Prospecting Tips for Selling to Ticketing Companies

Emphasize Security Features

With the increase in online transactions, security is a top concern in the ticketing industry. Stress how your product ensures data security and protects against fraud.

Tip: Discuss encryption standards, secure payment gateways, and compliance with regulations like PCI DSS.

Leverage Data Analytics

Ticketing companies thrive on data to predict trends, customer behavior, and improve services. Explain how your product enhances their data analytics capabilities.

Tip: Offer examples of how your tool’s analytics can increase ticket sales and improve customer satisfaction.

Promote Seamless Integration

Integration with existing systems is crucial for ticketing businesses to maintain a streamlined workflow. Showcase the ease and benefits of integrating your solution with their current tech stack.

Tip: Provide case studies where your solution has successfully integrated with similar systems and the benefits experienced.

Focus on User Experience

The ticket buying process should be as smooth as possible to maintain customer satisfaction and loyalty. Point out how your product optimizes user experience, from interface design to customer support.

Tip: Highlight user-friendly features, mobile accessibility, and support options that enhance the overall buying experience.

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Want to see more Ticketing companies?

Things to Consider When Prospecting into Ticketing Companies

Common Pain Points and Challenges for Companies in Ticketing

Dynamic Pricing Challenges

Accessibility and Inclusivity Issues

Managing Seasonal Peaks

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Ticketing

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Ticketing

Security and Compliance

Data Analytics Features

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Ticketing Companies

Need prospects?

Top 10 Ticketing Companies — a guide for sales

Want to see more Ticketing companies?

Things to Consider When Prospecting into Ticketing Companies

Common Pain Points and Challenges for Companies in Ticketing

Managing Seasonal Peaks

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Ticketing

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Ticketing

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Ticketing Companies