Top 10 Service Industry Companies in 2024

Companies	Employees	HQ location	Revenue	Website	Industry
Hyundai Motor	View 24,270 employees	🇰🇷 South Korea, Seoul, Seocho-gu	$ >1000M	hyundai.com	Transportation, Sales and Marketing, Professional Services
Schneider Electric	View 97,684 employees	🇫🇷 France, Île-de-France, Rueil Malmaison	$ 500-1000M	se.com	Energy, Hardware, Consumer Electronics, Professional Services
Daimler	View 1,005 employees	🇸🇬 Singapore, Central Singapore	$ >1000M	daimler.com	Transportation, Professional Services
ABM Industries	View 26,475 employees	🇺🇸 United States, New York	$ >1000M	abm.com	Administrative Services, Real Estate, Professional Services, Sustainability
Advance Auto Parts	View 18,429 employees	🇺🇸 United States, North Carolina, Raleigh	$ >1000M	advanceautoparts.com	Transportation, Professional Services
The Goodyear Tire & Rubber Company	View 24,072 employees	🇺🇸 United States, Ohio, Akron	$ >1000M	goodyear.com	Transportation, Commerce and Shopping, Sales and Marketing, Professional Services
Audi AG	View 16,178 employees	🇩🇪 Germany, Bayern, Ingolstadt	$ >1000M	audi.com	Transportation, Sales and Marketing, Professional Services
Volvo Cars	View 23,372 employees	🇸🇪 Sweden, Stockholm	$ 500-1000M	volvocars.com	Transportation, Professional Services
Honda of America Mfg., Inc.	View 18,649 employees	🇺🇸 United States, California, Torrance	$ 500-1000M	honda.com	Transportation, Sales and Marketing, Professional Services, Manufacturing
Halfords	View 4,101 employees	🇬🇧 United Kingdom, West Midlands (England), Redditch	$ 500-1000M	halfords.com	Transportation, Professional Services, Commerce and Shopping, Sales and Marketing

1. Hyundai Motor

Hyundai Motor stands as a dominant player in the automotive service industry, renowned for its comprehensive care and maintenance solutions tailored to optimize vehicle performance and longevity. As a subsidiary of the globally recognized Hyundai Motor Company, it leverages cutting-edge technology and a customer-centric approach to offer a range of services from routine check-ups to advanced repairs, all designed to enhance the driving experience. Hyundai Motor India’s commitment to excellence and innovation ensures that every vehicle receives the highest standard of service, maintaining its position as a trusted leader in the automotive sector.

Location 🇰🇷 South Korea, Seoul, Seocho-gu	Size View 24,270 employees
Revenue $ >1000M	Industries Transportation, Sales and Marketing, Professional Services
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2. Schneider Electric

Schneider Electric, a leader in the digital transformation of energy management and automation, provides solutions that enhance efficiency and sustainability for the service industry. With a focus on intelligent energy practices and cutting-edge automation technology, Schneider Electric helps service providers optimize their operations and improve their energy productivity. The company’s innovative products and services, including smart grid applications, energy storage, and IoT-enabled management systems, empower businesses to meet their environmental targets while boosting operational efficiency.

Location 🇫🇷 France, Île-de-France, Rueil Malmaison	Size View 97,684 employees
Revenue $ 500-1000M	Industries Energy, Hardware, Consumer Electronics, Professional Services
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3. Daimler

Daimler, renowned globally for its high-end automobiles and commercial vehicles, significantly contributes to the service industry through innovative mobility solutions. With brands like Mercedes-Benz, Daimler is pivotal in shaping the future of transportation, emphasizing electric vehicles and autonomous driving technology. Their dedication to enhancing service efficiency, safety, and sustainability makes them a leader in automotive advancements. Daimler’s commitment to excellence elevates customer experiences by integrating state-of-the-art technology with luxurious vehicle design, thereby continuing to set industry benchmarks.

Location 🇸🇬 Singapore, Central Singapore	Size View 1,005 employees
Revenue $ >1000M	Industries Transportation, Professional Services
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4. ABM Industries

ABM Industries is a leading provider of facility solutions, encompassing janitorial services, facilities engineering, and parking management to clients across industries such as healthcare, education, and commercial real estate. Their comprehensive approach to building maintenance and support enables businesses to operate efficiently and sustainably while ensuring optimal environments for their workforce and clientele. ABM’s commitment to innovation and excellence has positioned them as a trusted partner in the service industry, helping organizations maintain high standards and functional efficiency in their operations.

Location 🇺🇸 United States, New York	Size View 26,475 employees
Revenue $ >1000M	Industries Administrative Services, Real Estate, Professional Services, Sustainability
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5. Advance Auto Parts

Advance Auto Parts is a leader in the automotive service industry, providing a comprehensive range of car parts and accessories across North America. With a strong focus on quality and customer service, Advance Auto Parts caters to both do-it-yourself customers and professional installers. The company is distinguished by its extensive inventory and expertise in automotive maintenance and repair. Their commitment to helping customers keep their vehicles running smoothly and efficiently positions them as a trusted source for automotive solutions.

Location 🇺🇸 United States, North Carolina, Raleigh	Size View 18,429 employees
Revenue $ >1000M	Industries Transportation, Professional Services
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6. The Goodyear Tire & Rubber Company

The Goodyear Tire & Rubber Company is a prominent leader in the global tire industry, renowned for its innovative tire technologies, robust sales network, and comprehensive after-sales services. Specializing in a wide range of tires for different vehicle types, Goodyear is committed to enhancing road safety and performance. The company’s dedication to quality and continuous improvement in both product and service offerings ensures it meets the dynamic needs of its customers. Goodyear’s focus on sustainability and advanced research in tire production sets it apart in the service industry, making it a trusted brand for consumers and businesses alike.

Location 🇺🇸 United States, Ohio, Akron	Size View 24,072 employees
Revenue $ >1000M	Industries Transportation, Commerce and Shopping, Sales and Marketing, Professional Services
	View Similar Companies

7. Audi AG

Audi AG is a premier automotive company renowned for its luxurious vehicles and commitment to high-quality service. As a leader in the service industry, Audi provides exceptional after-sales support, including maintenance and repair services that exemplify their dedication to customer satisfaction and vehicle reliability. Their innovative approach extends to offering digital services and remote diagnostics that enhance the driving experience and maintain vehicle performance. Audi’s integration of advanced technology and skilled service ensures that every customer enjoys the utmost in convenience and automotive excellence.

Location 🇩🇪 Germany, Bayern, Ingolstadt	Size View 16,178 employees
Revenue $ >1000M	Industries Transportation, Sales and Marketing, Professional Services
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8. Volvo Cars

Volvo Cars is a distinguished player in the global automotive sector, celebrated for its commitment to safety, sustainability, and innovation. With a rich heritage rooted in the production of premium vehicles, Volvo leads the way in developing electric and hybrid models aimed at reducing environmental impact. Emphasizing human-centric design, Volvo integrates advanced technology and superior craftsmanship to provide a refined driving experience. Their focus on autonomous driving technology and connectivity services further exemplifies their dedication to advancing future mobility solutions that align with modern lifestyle needs. Volvo’s strategic approach to automotive excellence makes them a benchmark in the service industry.

Location 🇸🇪 Sweden, Stockholm	Size View 23,372 employees
Revenue $ 500-1000M	Industries Transportation, Professional Services
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9. Honda of America Mfg., Inc.

Honda of America Mfg., Inc., a subsidiary of the global automotive giant Honda Motor Co., extends its expertise beyond manufacturing to the service industry, offering unparalleled after-sales support, maintenance, and warranty services. Driven by a commitment to customer satisfaction, Honda ensures that each vehicle continues to perform at its peak long after it leaves the showroom. Their service centers, staffed by certified technicians using genuine Honda parts, exemplify the company’s dedication to excellence and reliability, reinforcing Honda’s reputation as a trusted leader in both automotive manufacturing and customer care services.

Location 🇺🇸 United States, California, Torrance	Size View 18,649 employees
Revenue $ 500-1000M	Industries Transportation, Sales and Marketing, Professional Services, Manufacturing
	View Similar Companies

10. Halfords

Halfords is a leading player in the UK service industry, renowned for its comprehensive range of automotive and cycling products and services. Specializing in the retail of car parts, accessories, and bicycles, along with providing auto repair and maintenance services, Halfords commits to enhancing motoring and cycling experiences. The company operates over 400 stores nationwide, equipped with state-of-the-art facilities and expert technicians ready to offer advice and support. This accessibility and expertise make Halfords a trusted name for both enthusiasts and everyday consumers seeking reliable vehicle care and cutting-edge cycling products.

Location 🇬🇧 United Kingdom, West Midlands (England), Redditch	Size View 4,101 employees
Revenue $ 500-1000M	Industries Transportation, Professional Services, Commerce and Shopping, Sales and Marketing
	View Similar Companies

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Things to Consider When Prospecting into Service Industry Companies

Common Pain Points and Challenges for Companies in Service Industry

Increasing Consumer Expectations

The rise in consumer expectations presents a continuing challenge for service industry businesses, especially in terms of service quality, speed, and personalization.

Customers demand high-quality interactions.
Immediate response times have become the norm.
Personalized services are no longer just desired but expected.

Sales Insight: To navigate these heightened expectations, focus on enhancing your customer service training programs and invest in technology that enables personalization and speed. Tailoring your approach to meet these specific needs can set you apart from competitors and foster strong customer loyalty.

High Staff Turnover Rates

The service industry often struggles with high staff turnover, which can lead to inconsistency in service delivery and increased training costs.

Frequent changes in staff can disrupt service continuity.
Training new employees regularly is costly and time-consuming.
High turnover can affect team morale and productivity.

Sales Insight: Addressing this issue could involve implementing more competitive compensation packages, enhancing job satisfaction through career development opportunities, and fostering a positive work culture. Understanding the core reasons behind turnover in your sector and tackling them can improve staff retention and service consistency.

Digital Transformation

Keeping up with digital transformation is vital yet challenging, as consumers increasingly prefer interacting with services online.

Digital presence is crucial for competitive advantage.
Integration of new technology can be costly and complex.
Training staff to use new systems can be challenging.

Sales Insight: Leveraging digital tools such as CRM systems, mobile apps, and AI-driven analytics can enhance efficiency and customer satisfaction. You can use this shift to digital as an opportunity to differentiate your offerings and streamline your operations, ensuring that your team is well-equipped to handle new technologies.

Regulatory Compliance

Navigating the ever-changing landscape of legal and regulatory requirements continues to be a significant hurdle for many in the service industry.

Regulations can vary markedly between regions.
Keeping up with compliance can be costly.
Non-compliance risks fines and damage to reputation.

Sales Insight: Staying informed about regulatory changes and understanding their implications can be a strong point of discussion when engaging with prospects. Offering solutions that ensure compliance can enhance your value proposition, helping clients manage risk and maintain operational integrity.

Seasonality

Many sectors within the service industry are susceptible to fluctuations due to seasonality, impacting everything from cash flow to staffing.

Demand can vary greatly depending on the time of year.
Seasonal peaks and troughs complicate staffing and budgeting.
Planning for off-peak periods can be challenging.

Sales Insight: Utilize seasonality as a strategic planning element by offering packages or promotions during off-peak periods and scaling resources efficiently in peak times. This proactive approach can help maintain a steady flow of revenue and customer engagement year-round.

Sustainability Pressures

Increasingly, businesses in the service industry are expected to adopt sustainable practices, which presents both challenges and opportunities.

Customers favor businesses with strong sustainability credentials.
Implementing eco-friendly practices can involve initial high costs.
Sustainability can differentiate a service in a crowded market.

Sales Insight: Adopting sustainable practices can not only meet consumer demands but also lead to operational savings over time, such as through energy-efficient methods. Highlighting your commitment to sustainability can attract and retain customers who value environmental responsibility, giving you a competitive edge.

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Key Decision-Makers and Influencers in Service Industry

Key Departments

Customer Service

Insight: Customer service departments are the frontline of any service industry business, striving to enhance customer satisfaction and retention. They seek tools that streamline communication, improve response times, and gather actionable customer feedback.

Marketing

Insight: The marketing team focuses on brand presence and customer acquisition strategies. They prioritize solutions that can provide robust analytics, enhance customer engagement, and improve campaign effectiveness.

Information Technology

Insight: Responsible for the technological framework that supports service delivery, IT departments look for solutions that are secure, scalable, and integrative. Their purchases need to support seamless operations and data management across platforms.

Human Resources

Insight: Human resources manage staffing and employee satisfaction, which are crucial in the service industry. They value tools that aid in effective recruitment, training, and employee engagement.

Operations

Insight: Operations departments handle the day-to-day management of service delivery. They need tools that optimize resource allocation, improve process efficiency, and maintain service quality.

Finance

Insight: Finance departments oversee budgeting and financial planning. They look for cost-effective solutions with clear ROI that align with long-term financial strategies.

Seniority Level

Vice Presidents (VPs) of Customer Service

Insight: VPs of Customer Service are crucial in decision-making related to tools and services that directly impact customer interactions and support. They prioritize solutions that enhance the customer experience, improve service efficiency, and provide valuable customer insights.

Directors of Operations

Insight: Directors of Operations in the service industry aim to streamline processes and ensure high-quality service delivery. They seek technologies and services that optimize operations, reduce costs, and enhance service reliability.

IT Directors

Insight: IT Directors in this industry look for solutions that ensure seamless integration and reliability of technology platforms that support business operations. Their focus is on enhancing technological capabilities that improve service delivery and data security.

Marketing Directors

Insight: Marketing Directors in the service sector prioritize tools and services that increase brand visibility and customer engagement. They look for solutions that provide analytics, enhance digital presence, and drive promotional strategies.

Procurement Managers

Insight: Procurement Managers play a critical role in evaluating and choosing suppliers and solutions that offer the best value and reliability for the company. They focus on cost-effectiveness, supplier reliability, and compliance with industry standards.

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Buying Processes and Behaviors in Service Industry

Emphasis on Quality and Customer Satisfaction

Companies in the Service Industry prioritize purchases that guarantee enhanced service quality and customer satisfaction.

Investments are made in solutions that directly improve customer experience.
Retaining customer loyalty is crucial due to high competition.
Quality improvements can lead to better reviews and increased referrals.

How to leverage: Focus on illustrating how your products or services enhance customer interactions and satisfaction. Testimonials or case studies demonstrating past successes in similar industries can be powerful in showing potential impacts.

Strategic Long-Term Investments

Businesses in the Service Industry look for solutions that promise long-term benefits rather than short-term fixes.

There is a focus on scalability to accommodate growth.
Sustainable solutions are preferred to reduce future costs and increase ROI.
Long-term partnerships are valued over one-off transactions.

How to leverage: Ensure your sales pitches highlight the long-term benefits of your offerings. Discuss the scalability and future-proofing aspects of your products or services to align with their long-term strategic goals.

Streamlined Purchase Processes

Efficient purchase processes are crucial in the Service Industry to keep operations smooth and responsive.

Speed in implementation and ease of integration are highly valued.
There is a preference for vendors that can offer quick and undemanding purchase procedures.
Reducing downtime or operational disruptions during transitions is a priority.

How to leverage: Streamline your sales process to be as efficient and straightforward as possible. Emphasize quick delivery, easy setup, and minimal disruption. Being able to offer fast, effective implementation can be a key differentiator.

Value for Money

Companies in the Service Industry are particularly sensitive to cost-efficiency in their purchasing decisions.

Budget constraints often guide buying choices.
There is a high scrutiny on getting the ‘best bang for their buck’.
Cost savings can be redirected to other areas of service improvement.

How to leverage: Clearly articulate the cost-effectiveness of your solutions. Provide clear comparisons showing how your offerings are more economical over time, considering both direct costs and potential savings in operational efficiencies.

Dependency on Vendor Support and Services

Reliable vendor support is critical for service-based companies concerned with continuity and quality of service.

Continuous support ensures smooth operations and quick problem resolution.
Comprehensive service agreements are often sought after.
Training and onboarding assistance are considered valuable.

How to leverage: Highlight the comprehensive after-sales support and training services your company offers. Assure potential customers of your commitment to ongoing support and demonstrate how this can minimize service interruptions and enhance customer service quality.

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Prospecting Tips for Selling to Service Industry Companies

Title: Showcase Efficiency and Time Management

Companies in the service industry constantly seek ways to streamline operations and save time, as this directly translates to better customer experiences and lower costs. Illustrate how your solution can make their processes more efficient.

Tip: Provide clear examples or case studies that demonstrate significant time savings or process improvements with your product.

Title: Strengthen Their Brand Image

A strong, positive brand image is vital in the service industry. Show potential clients how your product or service can help enhance their reputation and the perception of their company.

Tip: Discuss branding tools or services you offer that can improve customer satisfaction scores or online reviews.

Title: Support Scalability

Service industry businesses need to be able to scale up or down easily depending on customer demand, seasonal variations, and market changes. Talk about how your offering supports scalability and business growth.

Tip: Highlight features of your product that allow for easy adjustment and scalability without sacrificing quality or customer experience.

Title: Connect Through Personalized Communication

In a field built around human interactions, personalized communication stands out. Whether it’s your initial email or follow-up calls, tailor your communications to reflect understanding and consideration of their specific business needs.

Tip: Use details from your research on the company or mention a recent event they hosted to personalize your message and demonstrate genuine interest.

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Want to see more Service Industry companies?

Things to Consider When Prospecting into Service Industry Companies

Common Pain Points and Challenges for Companies in Service Industry

Regulatory Compliance

Seasonality

Sustainability Pressures

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Service Industry

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Service Industry

Value for Money

Dependency on Vendor Support and Services

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Service Industry Companies

Need prospects?

Top 10 Service Industry Companies — a guide for sales

Want to see more Service Industry companies?

Things to Consider When Prospecting into Service Industry Companies

Common Pain Points and Challenges for Companies in Service Industry

Sustainability Pressures

Start finding new prospects that match your ICP

Key Decision-Makers and Influencers in Service Industry

Key Departments

Seniority Level

Not joined surfe yet? Sign up to Surfe today

Buying Processes and Behaviors in Service Industry

Not joined Surfe yet? Get 20 free credits

Prospecting Tips for Selling to Service Industry Companies